Mobile Access For Employees

Mobile Access For Employees

Traditional Employee Assistance Programs (EAP) are effective but they only provide support for a small proportion of the workforce that is close to crisis point. Based on new research from LifeWorks, it is revealed that employees would welcome the opportunity to access well-being support tools in their own time and take proactive control over their wellness at their own pace.

A 2017 study by LifeWorks parent Morneau Shepell shows that in organizations that implemented EAP services, only 22% of respondents reported an increase in ‘life satisfaction’.

But Morneau Shepell also notes that its traditional EAP, which focuses on delivering support via counselling, only reaches around 10% of a workforce at any one time. Although this figure is double the industry average, it means that the majority of the employee base is struggling with well-being challenges of varying severity but not receiving support. 

Based on another study, LifeWorks found that the majority of those surveyed prefer mobile-first access to their company sponsored well-being support services in order to be proactive about their wellness on their own terms. Less than 5% of those surveyed currently have access to employee well-being services through an app yet over 75% desire to have that access.

Another issue respondents seem to have is having accessibility issues with their current employee well-being services such as lack of accessibility, lack of understanding how to access the services and lack of understanding what services are actually available to them.

Many have the misconception that the older generation is not interested or ready for new and upgraded technology – when in fact this survey proves otherwise. The older generation use Amazon, Google and email and enjoy having that user experience that is smooth and intuitive. Times are changing and employers need to realize that employees expect the same experience when accessing their services online because that is what they are used to. 

Online guides, videos and audio are now used more in benefits communications strategies but more advanced technology are still up and coming. A new change appears to be taking place as 42% of business respondents said they are looking to invest further in communications this year making technology a key area to consider. 

Based on the LifeWorks survey, the top three reasons for employees using well-being services are the following:

• 56% to improve physical wellness
• 52% to establish a better work-life balance
• 37% to address mental health conditions

The top three employee well-being services that have been most effective at improving the quality of the person’s life are:

• Short and long form educational content focused on wellness
• Health risk assessments and health coaching
• Mental health counselling

Source: LifeWorks


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